Customer Services Coordinator French Speaking

French Speaking Customer Services Co-ordinator
Location Oldham Greater Manchester
Salary: £26,000per yearp.a
5 day week
Permanent position
Benefits upon application
Start ASAP

General Work Activities

General responsibilities are to help maintain the effective and efficient operation of the logistics/customer service department which includes the below.

ALL SAP, orders -validating, checking availability and responding back to customers or sales team with any issues. Prices, delivery dates, department number etc. and all other information to be checked and confirmed. Orders required for immediate delivery must be entered and then checked on the planning tool the following day, before allocation. Any confirmations, issues, stock problems to be reported back to the customer, either directly or via sales team or distributor.
Daily function-monitor and review the SAP allocation screen and notifying any issues with sales team or customers ahead of any delivery dates.
Allocate any orders to the warehouse; ensure orders are 100% complete, if not, and customer permits partial delivery.
Also included
Gathering and collating information to be analysed by yourself or the team to ensure the accuracy of orders and timely delivery.
Coordinate the movement of products/material from point of picking by the warehouse team to delivery to AEI customer
Entering and analysing clients orders on the system
Monitoring and reviewing the SAP allocation screen and notifying any issues with sales team or customers ahead of any delivery dates. Using such tools as BCG FA, OTR, Planning Tool etc
Customer service
Respond to any queries regarding the business, stock levels, availability etc in a efficient and timely manner. This includes internal queries from Sales team or associated overseas offices.
This includes
Sending EAN codes, sock prices, fibre content, origin information and any other information related to the business of a reasonable request
Sending regular updates to all the distributors, French and UK sales team regarding orders. Also to us all available data, planning tool, SAP and Excel reports. No less that a monthly cycle. Peak periods will require weekly updates.
Also included
CK Business- producing master sheets to whatever requirements given on a seasonal basis.
• Communication – Providing information to clients, colleagues and fellow workers as requested.
• Provide the necessary documentation for the execution of all export activities or assist the nominated warehouse. This can include completing EUR1, ATR or CO (origin certificates).
• Preparing for season launch by entering orders correctly and reviewing/monitoring the planning tool
• Working with the DT warehouse in all functions to assist in the processing of orders right through to despatch.
General Office
• Undertake any other reasonable tasks as required by the business
• General offices duties, photocopying, fax, scanning, emailing, answering the telephone etc
• Approve/control/check purchase invoices to the purchase ledger
Please send your CV to: Len Clayman