Property Claims Handler

Salary: £26,000 – £26,400 per year

We are currently recruiting for a passionate and motivated Property Claims Handler to join an established and thriving company based in Ipswich. This is an exciting opportunity for someone looking to develop a career in the property insurance industry. To be successful you will need to have the drive required to meet and exceed customer expectations, build internal and external relationships and deliver excellent customer service.

Duties and Responsibilities of Property Claims Handler

* To manage claims and control cost in line with insurer philosophy

* Deploy claims to relevant suppliers to ensure timely response

* To be responsible for processing claim management administration tasks accurately and professionally

* Accurate record keeping to allow effective file review and audit

* Handling telephone and email queries from clients, suppliers and partners within SLA as well as offering advice and guidance

* Negotiate settlement of claims with customers, clients and suppliers where appropriate

* Handling customer complaints in line with Company guidelines, escalating where appropriate

* To provide excellent customer service to our clients

* To comply with the Data Protection Act and FCA regulations at all times, and ensure that the principles of Treating Customers Fairly is adhered to at all times

* Compose and generate written communication when required, in line with Company guidelines

The ideal candidate will have

* Knowledge and experience of Property Claims

* Ability to work to targets and deadlines

* Good planning and organisational skills

* Excellent communication, influencing and decision making skills

* Computer literacy and typing skills

* Ability to work as a team as well as autonomously to a high level of accuracy

* Flexibility and receptiveness to change

* Customer focussed and commitment to providing a first class service

In return you will be offered a progressive salary with excellent benefits.