Medico-Legal Claims Handler

Salary: £26,000 – £26,400 per year

Our client is a leading medico-legal services firm that provides gold standard support services to Solicitors and Doctors specialising in clinical negligence and personal injury for this growing company in Crumpsall. Full training will be given, your role will be to support all colleagues within different areas of the company be that Analysts, Marketing or Accounts. The key quality is having strong attention to detail and a want to achieve the highest standards in your day-to-day work. Your role will involve: –

• Ensuring the accurate logging, acknowledgement and allocation of enquiries, cases and records on the CRM system
• Speaking with medical experts on a daily basis over the phone and via email
• Managing case files from start to finish
• Providing tailor made support to various Solicitors
• Liaise with patients/claimants on behalf of the Solicitors and book them in with Medical Experts
• Assisting the accounts manager with accounts, billing and credit control administration
• Assisting with marketing administration
• Ensuring the highest level of quality and attention to detail in terms of record keeping and Management Information (MI).
• Supporting colleagues who are customer facing, through effective handling and management of cases.
• Dealing with inbound calls and responding to emails.
• Providing other general administration office support functions.
• Assisting colleagues in other areas to ensure the smooth running of the business

To apply you will have: –

• Ideally some previous administration experience, ideally within a legal or medical practice (not essential)
• Strong PC skills in MS office
• Accurate attention to detail
• Confident communication skills
• Live within 3 miles of the Crumpsall area of Manchester – essential

What’s on offer: –

• Annual bonus scheme
• Monday to Friday 9-5 or 8-4 (37.5 hours per week) however in Winter you will finish no later than 3.45 pm on a Friday!
• Company events
• Health Shield cash plan.
• 28 days holiday
• Free parking