Parking Appeals Officer

Parking Appeals Officer

Must have good working knowledge on parking appeals and the Traffic Management Act

Excellent Ongoing Opportunities Available.

Key result areas/overview:

Parking Appeals Officers are there to provide a responsive service to users of parking service Dealing with correspondence, appeals, permits, telephone, calls, income, refunds, complaints, court & bailiffs To represent the client where necessary at adjudication, attend seminars and other working groups and functions To report to the team leader on the requirements for appropriate stock for all functions, experience within appeals is essential for the role.

The Dimensions of this role

Would be expected to have experience in some of the following:

* To work within a team of officers providing the customer interface in parking services including correspondence,appeals, permits, telephone calls, income, Invoicing, refunds,complaints, courts bailiffs and data entry
* To represent the client at adjudication and other external functions such as benchmarking and working groups and attend seminars as appropriate
* Ensuring that all correspondence and representations adhere with the Traffic Management Act 2004
* Make suggestions for developing procedures to improve service delivery, customer focus and efficiency
* Involved in the collation of evidence packs for PATAS
* Be expected to carry out PRE NTO and NTO Correspondence
* Working under pressure at all times to reduce backlogs, as all challenges, representa-tions and appeals must be responded to the public within a specific statutory period

You will be required to work 37+ hours per week, Monday to Friday
This role of Parking Appeals Officer will pay between £26,000 – £35,100 Ltd PH depending on the job role

***Please feel free to recommend colleagues or friends with this experience for a generous referral fee ***

*** Experience Essential***