Energy Account Manager

Salary: £48,000 per year

We are looking for an experienced Account Manager to join our client’s growing energy consultancy. This role will see you managing a portfolio of B2B customers. You will be required to gain / retain & renew customers within your portfolio, as well as up-sell and cross-sell other products, services, and solutions where possible. This is a hybrid working role, based in Tamworth.

KEY RESPONSIBILITIES/DUTIES

• The role of an Account Manager is a senior sales position
• The role is responsible for winning new business, whilst providing account management of Industrial and Commercial (I&C) accounts in the UK Commodity marketplace
• The role requires a close working relationship with customers across both SME and I&C sectors, as well as integral development of partner relationships
• The Account Manager position is of strategic importance and the role requires experienced individuals who can demonstrate the very best in sales excellence for their customers
• Manage & implement the sale of new business as well as retention & renewals for B2B customers
• Convert incoming lead opportunities
• Deliver key KPI’s of sales and quality targets
• Prioritising incoming workloads
• Ensuring data entry and validation is completed within timescales
• Manage accurate prospect information through CRM system
• Ensure prices are delivered within time scale with a high level of accuracy and minimum error
• Understanding the end-to-end customer journey
• High level understanding of the Sales Process
• Effective and organised use of Admin Systems to store documents appropriately.
• Organisation of the day-to-day pipeline
• Communication with the team about ongoing deals queries
• Maintaining awareness of industry and company knowledge
• Responsible for one drive- data input ensuring data is saved appropriately and is kept up to date
• Work closely with sales support team
• Own the relationship with the multiple customers to drive customer value
• Renew customer contracts to deliver margin in line with objectives
• To seek, develop and conclude early renewal opportunities to prevent contracts going out to tender
• Where renewal tenders are issued, the role holder will be expected to; organise the processing, pricing, negotiation and winning of the renewal tenders
• Through an understanding of customer needs, identify and exploit opportunities to increase value for both the customer and the company

PERSON SPECIFICATION

• Knowledge of energy markets, as well as strong customer facing experience is key towards helping the company achieve their target of being the UKs go to energy partner
• Be able to demonstrate a high level of organisation skills
• Can work on own initiative to meet deadlines
• Manage multiple assignments at once whilst maintaining a high level of service
• Adaptable and Flexible with proactively anticipating stumbling blocks and develop contingency plans
• Wiliness to take responsibility for the quality and timeliness of work
• Be customer focused with an emphasis on the customer needs and goes beyond basic service expectations to help implement solutions
• Excellent communication skills – both written and oral
• Team Player – Someone who encourages team unity through sharing information and expertise
• Energy industry experienced is preferred
• As an Account Manager it would be preferable that you had at least 3 years’ experience within the industry and are used to negotiating and building relationships
• The ideal candidate will be a confident communicator and will have knowledge of gas and electricity procurement
• Self-Management – able to prioritise, meet deadlines and manage multiple assignments at once whilst maintaining a high level of service.
• Adaptable and Flexible – proactively anticipate stumbling blocks and develop contingency plans
• Accountable – willing to take responsibility for the quality and timeliness of work and identify the best ways to achieve results with little oversight
• Persistent in the face of difficulty
• Customer Focused – emphasis on the customer needs and goes beyond basic service expectations to help implement solutions

SALARY AND WORKING HOURS

• Hybrid Working
• Monday – Friday
• 9am – 5pm
• 5 hours per week
• Salary range: up to £48,000 + commission (dependant on experience)

BENEFITS

• Commission
• Opportunity to work from home 2 days a week, with the other 3 days working from company office (Tamworth office)
• Company Provide: Laptop, Mobile Phone (Samsung Handset), Printer
• Pension: operate with standard government NEST pension scheme and offer 4% of matched employee 4% contributions each month
• Company can integrate payments into existing pensions should employees already have running pensions when joining the company
• They also offer a ‘Salary Exchange’ scheme whereby employees can increase their nominated pension contributions to benefit from salary before tax deductions
• Holiday Entitlement: 21 days annual leave + bank holidays and offer an additional day’s holiday for ‘Birthday’ leave
• If an employee birthday falls on a weekend, the employee can select either the Friday/Monday before and after to have as their allocated birthday leave
• Go-Benefits: set to launch a company Go-Benefits scheme which will provide employees to a preferred partner and preferential rates for benefits such as:
• Life and Medical Insurance Policies
• Cashback and discounts from 2,500 high street stores
• Cashback and discounts from associated restaurants within UK
• Foreign exchange discounts and money off selected holidays within UK and abroad
• Health Care Plans (Denplan etc)
• Outsourced/External HR Team:
• To ensure employee confidence is offered for all HR related queries