1st Line Support
Full job description
NTS Group
Salary: £26,000 – £26,400 per year
A Midland’s based company providing solutions for small to medium businesses.
Due to continued enhancement to the IT divisions, the firm is now looking for a Junior Service Desk Analyst to provide 1st Line support.
The responsibilities would include; answering phone calls and dealing with emails regarding IT queries. You will need to identify the problem that the client is facing and help them to resolve the problem. If you are unable to solve the problem for the client over the phone, you will need to log the details and pass them on to 2nd Line team.
Your technical experience should ideally include supporting Microsoft Office, Windows 7 and ideally if you have some knowledge and experience with Active Directory and Windows Server then that would also be advantageous.
Unsuccessful candidates have the opportunity to apply for a Microsoft program which may incur a fee.
To apply for this job please visit definitejobs.co.uk.