Repairs Administrator
Full job description
MMP Consultancy
Salary: £20.4 per hour
MMP Consultancy are working with a public-sector organisation to recruit a Repairs Administrator to work on a temporary contract based in London.
The Repairs Administrator will be responsible for providing administrative support to the Repairs team, ensuring the effective of the responsive and planned repairs maintenance services to tenants and leaseholders properties which are managed by the organisation. We are seeking previous Repairs Administrator’s or Maintenance Administrator’s to apply.
Responsibilities:
Answer and process all telephone calls accurately, politely and courteously within specified targets and standards, ensuring that messages are appropriately communicated, and accurate descriptions of the works required is obtained and entered into the appropriate IT applications.
Make appointments for staff and contractors to visit residents, informing tenants and leaseholders of appointments and completion target times
Ensure the timely and accurate storage and retrieval of data relating to the repairs and planned maintenance service.
Liaise with Contractors to ensure excellent standards of customer service are maintained regarding making and keeping appointments, particularly communication with contractors about completion dates, non-access and rechargeable repairs.
Process orders and invoices for the Repairs service.
Liaise with Contractors and Surveyors in relation to variation orders
Maintain and administer Disrepair records.
Provide assistance to the Property Services Manager and Technical Surveyors
Co-ordinate and administer actions resulting from internal and external audits that relate to the repairs service.
Ideal Candidate:
Previous experience of working in a Repairs Administrator role
Previous experience of working with a Housing Association, Local Authority or Main Contractor
Previous experience of using a CRM
Excellent customer services and communication skills
Proficient in the use of Microsoft Office and experience of Housing Management / Repairs databases
To apply for this job please visit definitejobs.co.uk.