1st Line Application Support Analyst

1st Line Application Support Analyst
Working Location: London, UK
Employment Status: Full-Time
Required Experience: 1+ years
Required Education: Bachelor’s Degree and/or Diploma

Position Description:
Our client is a specialist provider of global private health and related personal insurances for expatriates. They use leading application software to administer policies, manage claims and accounts, and generate the necessary financial reports for medical, travel and life insurance requirements.

Position Requirements:
Our client is seeking a 1st Line Application Support Analyst to work with their main application software. The individual will be trained on how to perform the system administration tasks relevant to supporting the main application for all internal departments.

Main Responsibilities:

Reporting to the Group Systems Manager, your responsibilities will include:

– Providing first-line support for the main application software;
– Assisting and supporting all staff with application software questions and requests and to help with troubleshooting;
– Monitoring, analysing and responding to all application software issues submitted via the ticketing system within agreed SLA targets;
– Liaising with the Application Software Support Team to raise and progress such service calls and technical advice requests as necessary;
– Performing daily and monthly system duties such as running month end financial reports, data uploads, data analysis and daily monitoring of database scripts and backups;
– Assisting with planning and installing software upgrades, and performing system UAT;
– Administering and configuring the application software in accordance to business requirements;
– Producing system documentation for in-house knowledge base;
– Take ownership of tasks from beginning of user requests through to final resolution;
– Work in a team of three under the direction of the Group Systems Manager

Requirements:
– A Bachelors’ Degree and/or Diploma in Computer Science or a related IT field;
– At least 1+ year’s experience of working in a systems support role in insurance/finance;
– The ability to work effectively with a wide variety of people using strong written and oral communication skills;
– Strong analytical skills, with accuracy and attention to detail a must;
– The ability to plan and organise, and work under pressure in a demanding role;

Salary:
£21,000 + benefits

To apply for the role of 1st Line Application Support Analyst, please apply via the button shown.

This vacancy is being advertised by Webrecruit Ireland Ltd. The services advertised by Webrecruit Ireland Ltd are those of an Employment Agency.

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