Help Desk Administrator / Customer Liaison Coordinator

Due to rapid expansion we are looking for a Help Desk Administrator. This role is working in a team of 12 reporting to the Help Desk Manager.

The department is the first point of contact for customers and mobile engineers alike. Day to day tasks include receiving call outs from client’s helpdesks, then processing them and allocating them via the Workflow Manager to the engineers. You will be tasked with gaining authorisations for the works engineers are to carry out on site so the ability to build strong client relationships is a must.

We are looking for a confident person with an outgoing friendly nature. You must be a committed team player who can focus on the task of achieving the common goals of the company. You will have a high level of self confidence and not be afraid to express your views in a team forum. You will possess a positive attitude to your work, maintaining a high level of accuracy and attention to detail whilst encouraging others to do the same.

This is a varied role where no two days are the same, team members’ work hard but know how to have a good time despite the fast paced environment. Our client is a rapidly growing lighting maintenance, electrical maintenance and electrical compliance company. Their goal is to be the biggest and best competitor within our markets offering a quality of service second to none and pride themselves on high staff retention and high customer retention, “our staff make us what we are. We believe in the career progression of our staff and promotion from within. Our managers have all been promoted from a less senior level within the business”.

The business is well established and rapidly expanding; we believe in the development and promotion of our staff and offer various training options to assist this.

The key aspects of the job are….. * First point of contact for customers and engineers alike. * Answering the telephone in a professional manner. * Dealing with customer call outs and enquiries, taking ownership of any issues and seeing them through toresolution.* Building relationships with Clients.* Pricing works for engineers* Allocating engineers call outs via Servicenet to their PDA Systems.* To ensure that all work allocated to your team is fully completed within the allotted time frame * Updating the Goldmine database with call information. You will need to have experience of working in a busy sales office with good telephone and admin skills including word & excel.

Skills and Abilities (Competencies)
• Computer literate with experience of Office (Word & Excel).
• Ability to work effectively in a team
• Effective communicator – orally and in writing
• Able to stay calm under pressure
• Ability to learn new tasks and grow in the role
• Good organisational skills
• Able to cope with paperwork in an organised manor
• Able to challenge process and seek out better ways of working
• Confident and self motivated
• A can do attitude

To apply please forward your CV along with a paragraph or two on why you feel this is the job for you and why you feel you are the ideal candidate for the role to