Help Desk Technician

Sussex Recruitment is working on behalf of their client in respect of this role for this growing company.

Role Objective:

To resolve customer issues in a professional and competent manner.

Key Responsibilities:
• Dealing with customers on the telephone, utilising the company telephone system.
• Using the company service management system.
• Methodically resolve issues, following the Health & Safety guidelines.
• Cover other positions within the department when necessary.
• Liaise with appropriate staff.
• Manage the customers’ expectations.

Knowledge, Skills & Experience:
• Computer literate.
• Technically minded with a relevant background.
• Team player.
• Excellent customer service skills.
• Good telephone manner.

Desirable:
• Experience of dealing with cinematic technical issues.
• Experience of generating reports.

Educational Qualifications:
Minimum academic level required: GCSE

Hours
The hours for this role involves working the following shift patterns, once fully trained:
Shift 1 – Monday – Thursday 09.00-17.30 (Office) Friday 16.00 – 00.00 (Home) + Sunday 09.00 – 00.00 (Home)
(A shift bonus of £200 applies for this shift)

2 – Monday – Friday 09.00 – 17.30 (Office)
Shift 3 – Monday – Friday 09.00 – 17.30 (Office)
Shift 4 – Monday – Thursday 16.00 – 00.00 + Saturday 09.00 – 00.00 (All from home)

The successful the candidate may be required to spend time out in the field on an ongoing basis

We endeavour to respond to all applications; however, due to the large volume this isn’t always possible. If you haven’t heard from us within seven days, please assume you have not been successful for this particular role. Thank you for your interest and please continue to look at our website for future opportunities.