1st Line IT Support Officer

Salary: £28,800 per year

1st Line IT Support Officer: Aspatria, Cumbria

Start date asap

Salary: £28,800pa

Hours: 9am – 5pm

23 days holiday + BH

MacArthur Recruitment is seeking an IT-educated and experienced 1st line IT Support Officer with excellent written and verbal communication skills, who can provide exemplary customer service within their company. This is with a highly reputable company where your work will be focussed on quality with attention to detail being key.

Main duties and responsibilities for the role of IT Support Officer:

• To provide a customer facing support service to all users of IT technology.
• To provide technical support for requests for logged IT services
• To provide a proactive and responsive service to all IT users; demonstrating good, regular communication skills throughout the process
• To log all requests on the IT Service Desk and maintain full documentation
• To provide support for Microsoft operating systems, specifically Windows 10
• To provide support on desktop applications including, but not limited to; Microsoft Office, Anti-Virus, and provide advice and/or training where necessary
• To provide support on client devices such as PCs, laptops, smart phones and printers.
• To ensure all assets (hardware and software) are maintained and kept up to date on the asset register
• To ensure, in conjunction with colleagues, that backup routines are checked daily, and that media is stored in approved locations
• To arrange for external technical support where problems cannot be resolved in-house.

Qualifications and experience for the role of IT Support Officer:

• Excellent computer proficiency (Microsoft)
• Relevant education in Information Technology – or equivalent
• Must be able to independently work under pressure and meet deadlines, whilst maintaining a positive attitude and providing exemplary customer service
• Experience in a 1st Line IT Support environment
• Strong skills in problem solving
• Wintel administration and implementation experience would be a bonus.

Why work for our client as an IT Support Officer?

• Salary of £28,800pa
• Well-established organisation going through a period of major reinvestment, making it an exciting place to develop your career into the future
• Pension
• 23 days holiday plus bank holidays
• 37.5 hours/wk – Monday to Friday.

For more information, or to apply for the position of IT Support Officer, please contact Ewen on ewen at macarthurrecruitment co uk, ideally with a copy of your CV.

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