2nd Line Support Engineer

A dynamic IT Services and Support company who specialise in the design, migration and support of Cloud and Hybrid IT solutions are currently seeking a dedicated 2nd line support engineer to join their growing team. The role will be based in Cambridge, UK and will involve accurately maintaining and updating the Helpdesk logging systems, providing 2nd line support (over the phone and face-to-face) for customers and diagnosing/solving issues with network infrastructure, application, end-user devices and general user advice/support.

The successful candidate should possess the following skills and requirements:

• Working experience of a 2nd Line Support role
• Proven analytical and problem solving abilities with keen attention to detail and accuracy
• Self-motivated with the ability to prioritise and execute tasks in a reasonably high-pressured environment
• Excellent communication skills, especially in telephone techniques and in person
• A strong natural orientation and passion toward customer service
• Holding (or working towards) formal technical qualification(s)

This is a fantastic opportunity for a technically competent and driven individual to join a professional and dynamic organisation as a key team member within a relatively small and dynamic team, working within a very pleasant environment.

Salary is dependent on skills and experience and will include 25 days holiday.