Customer Service Coordinator

Salary: £27,600 – £31,200 per year

We have a standout opportunity to join a high-end bespoke manufacturer in Bridgwater & salary £27,600 – £31,200PA. 

Enable Futures are operating as an employment business on behalf of its client for a permanent Customer Service Coordinator based in Bridgwater, Somerset. As the Customer Service Coordinator, you will work in a friendly open plan office with the administration team for a market-leading & bespoke manufacturer. Reporting to the Office Manager, you will be the central point of contact for all client communication. The Coordinator will be responsible for ensuring the delivery of exceptional levels of customer service & coordinating the activities required. 

Fantastic Package:

• The annual salary is £27,600 – £31,200PA, very much dependant on experience. The basic salary will usually be towards the start or middle of this bracket with a review for increase, however if you have more skills to offer then the starting salary is very negotiable to start on the higher end of the bracket right away! 
• The working hours are 8.00am – 5.00pm Monday to Friday with an hour for lunch.
• Twenty days annual leave + 8 bank holidays. 
• Parking onsite.
• Company pension.
• Christmas shut down. 
• Career development & progression. 
• Stocked canteen & regular breaks. 
• Modern offices. 
• Friendly & supportive team and management. 
• Training ongoing. 

Key Responsibilities:

• Answer all customer enquiries promptly, professionally and in line with company procedures.
• Work with the customer service team to proactively establish efficiencies and drive excellence.
• Professionally and efficiently carry out the following duties as designated by the Customer Services Supervisor:
  
  • order handling
  • new order processing
  • amendments
  • quote processing

• Assist with preparation of reports as requested by Customer Service Supervisor.
• Adhere to relevant procedures, work instructions and policies.
• Actively strive to exceed departmental goals and objectives.
• Ensure timely escalation of Customer queries and complaints as necessary.
• All administrative duties essential to the efficient running of the Customer Service office as instructed by the Customer Service Supervisor.

Experience, attributes & skills sought:

Excellent communication skills, spoken and written

Proven experience in a customer service environment

Computer Literacy – Microsoft Office (Word/ Excel) 

Excellent and accurate numeracy skills

Ability to work independently and interdependently 

Ability to work under pressure and cope with increased volumes during peak periods within any working day

Reliable and conscientious

Ability to multi-task and prioritise efficiently

A high level of enthusiasm and self-motivation

A confirmed team player

The

To Apply: Please follow the application process for the site this job is advertised on your CV to Jack. If you have the transferable skills required Jack will call and email with more information and discuss this with you confidentially in 48 hours. 

By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please apply. Enable Futures are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.