Traffic Office Clerk

DX is a leading independent mail, parcels and logistics end to end network operator in the UK and Ireland (Eire) established in 1975, delivering approximately 200 million items in 2014.

DX provides proven next day delivery services for mail, parcels and 2-Man deliveries to business and residential addresses nationwide, for both public and private sector companies. In particular, DX specialises in next day or scheduled delivery of time sensitive, mission critical and high value items for B2B and B2C customers

We are currently recruiting for an experience Traffic Clerk to join our team..

The Role: ensure all relevant paperwork relating to collections, deliveries and trunks passing through the depot are completed to the required timescales and quality.

Main Responsibilities
Ensure that all drivers routes are prepared as per the route plan.

Ensure all products are scanned to route and account for any discrepancies, escalating discrepancies to management.

Prepare and allocate drivers Hand Held Technology, route paperwork, collection paperwork.

Manage Hand Held Technology functionality repair process.

Monitor the on road performance by use of DX systems.

Telephone contact with drivers.

Ensure all inbound Customer queries are answered in a timely manner through to resolution.

On the road management of drivers and couriers

Supervise and manage driver performance on the road and at pre brief & de-brief

Ensure all collections are booked through the correct system and entered on the drivers handheld.

Ensures carriage forwards are booked progressively throughout the day and drivers are to be contacted on an on-going basis.

Checks drivers? collection sheets for each round and ensure that the correct information is on all routing labels.

Pre-brief and De-Brief drivers ensuring all information is recorded accurately and in a timely manner.

Knowledge skills and experience

Knowledge of parcel industry
PC Literate able to use MS packages
Must have a good telephone manner and delivery a quality customer service
Ability to work under pressure
Local Area Knowledge of SL,HP,TW,KT,SW,GU, HA,UB an advantage but not essential