2nd Line Service Desk Analyst

Salary: £36,000 per year

2nd Line Service Desk Analyst / Helpdesk Analyst

2nd Line Service Desk Analyst / Helpdesk Analyst – Leeds, West Yorkshire – £30,000 plus great benefits including hybrid working

Leading professional services organisation requires a 2nd Line Service Desk Analyst / Helpdesk Analyst to support internal and external stakeholders on a busy helpdesk. a

As a 2nd Line Servicedesk Analyst / Helpdesk Analyst you will have excellent client service skills, be proactive, have excellent communication skills and a team oriented approach. You will be required to take calls (incidents and service requests) on the IT service desk system, ensuring that all client contact and updates are recorded, investigate, monitor and resolve any incidents/service requests, liaise with internal/external clients and IT support to resolve incidents, be responsible for application delivery, patching and anti-virus, install software where appropriate and Asset tag, log and where appropriate document all IT assets.

Any MS accreditations or experience of some or all of the following is desirable: Experience of desktop upgrades and/or migrations, Active Directory, Group Policies, SCCM, MS Exchange. Any experience of MS Intune, Office 365 or MS Exchange online is beneficial.

Benefits include:- 25 days holiday +PH, buy/sell options, bonus, Life assurance (x4), pension, high street discounts, optical/dental plan plus much more!

This is a great opportunity to join one of the leading Professional Services organisations in Leeds City centre with a salary of upto £36,000dependent upon experience.

This role is hybrid (office 2 days per week) and is commutable from Leeds, Wakefield, Barnsley, Bradford, York, Selby, Harrogate, Wetherby, Sheffield, Halifax, Skipton, Keighley and Huddersfield

Kellan Group (including all of our brands, Berkeley Scott, RK and Quantica) are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You’ll find a wide selection of vacancies on our websites