Customer Service Manager
Full job description
RPG Recruitment
Salary: £40,800 – £51,000 per year
Our client a leading FMCG company are looking for an experienced Customer Care Manager to join their growing team.
Responsibilities associated with this role include, but are not limited to the following:
* Manage and provide leadership to the Despatch /Warehouse Coordinators.
* Deputise for the Customer Care & Logistics Manager during holiday and training requirements.
* Manage the capacity allocations across the warehouses to ensure maximum efficiency is maintained in both the manufacturing and warehouse functions and that external warehousing is minimized and all associated costs managed.
* Responsible for the planning of the production for one of the manufacturing facilities and provide cover for the planning function in our second manufacturing facility
* Liaise with Sales and NPD team on new product/customer introduction.
* Inventory reporting and interface, managing excess Inventory, stock taking and reconciliation.
* Develop procedures for all relevant processes and ensure adherence.
* Regular status / communication reporting
* Ensure all KPI’s are met and are accurate.
* Propose and investigate cost saving initiatives and Tendering.
* Ensure that the Warehouse Capacity and planning update reports are circulated daily.
* Provide guidance and leadership for Warehouse Team and monitor performance.
* Ensure appraisals are carried out on time, and in an effective way.
* Participate in projects / teams as required.
SKILLS / KNOWLEDGE / EXPERIENCE
* A minimum of 4 years’ experience
* Possess good planning and organizational skills coupled with strong communication and interpersonal skills.
* Ability to interact with people at all levels.
* Effective time management skills
* Ability to prioritise and make sound business decisions.
* An organised and consistent approach to work
* Excellent attention to detail
* Knowledge of business operating systems.
* Flexibility and ability to manage change.
* Strong planning, analytical and organisational skills
To apply for this job please visit definitejobs.co.uk.