Customer Service Claims Handler

Salary: £26,000 per year

Customer Service Claims Handler

Monday-Friday

Our client, a large Nationwide Insurance Management Group are looking to recruit persons with good communication / customer service skills to join their growing Claims team at their offices based in Elland. This role will place you at the heart of their customer journey, where you will be the first point of contact in moments that matter to their clients.

This role is diverse with exciting opportunities to develop your skills across a range of accounts including motor, pet, gadget, wedding, travel, warranty and household products! There is always something new to get your teeth into!

Starting a career in the insurance market which employs well over 100,000 people across the UK will give you boundless opportunities to diversify as your career grows – encompassed by our client, where once you join, with the right application, there really is no ceiling to where you can go within the business.

What your day would look like:

• Interacting with a variety of people including customers, insurers, suppliers and colleagues around the country
• Ensuring the correct information gets to the right people, you’ll be confident in your written and verbal correspondence and checking policy cover
• Reviewing and setting up new claims, appointing contractors and updating claims on internal systems
• Prioritising and reviewing diaries in a timely manner
• Issuing payments to policyholders and suppliers for settlements
• Contributing to team, division and wider business growth and development

What you’ll bring to the role:

• Your professional and amiable approach. You want to find solutions and help customers through their claims effectively
• You know your way around the computer and can use MS Word, Excel and Outlook with ease
• You can work with pace when called to whilst remaining effective, you enjoy the challenge
• You pride yourself on your customer care, empathy and attention to detail

Benefits

• Pension – contribution matched up to 5%
• Life Assurance (2 x basic salary)
• Free Headspace membership
• Free Eye Test Vouchers
• Access to our We-Care service (Your 24/7 online GP, mental health support service, get fit programme and more)
• CPD investment with access to training and professional qualifications
• Monthly Bus Pass Discounts

About our Client:

Our client are a global team of more than 4,000 professionals operating across the UK, Ireland, the US, Canada & Bermuda. Specialising in professional services and technology firms, working in partnerships with leading insurance, which are highly regulated, global businesses.

They help their clients to manage risk, operate their core business processes, transform and grow. Delivering operations, consulting and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation, customer experience, human capital, transformation & change management.

Our client aim to be an equal opportunities employer and are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

Our client endeavour to recruit from the widest possible pool of suitable candidates. If you require any adjustments or special arrangements to be made to our application process on account of a disability, please contact us at Massenhove Recruitment.

Our Client Values:

As our client continues to grow and diversify it’s crucial to them that all colleagues stay true to their values, and so are looking for individuals who share their passion and want to play a part in shaping their future and being part of our exciting journey.