Care Helpline Advisor

Salary: £27,456 – £28,704 per year

Care – Helpline Advisor

Northampton

£27,456 – £28,704 per year (depending on experience)

Are you an experienced Healthcare/Care/Support Worker who is looking to work in a new setting? I am looking for a Care Helpline Advisor to work for a fabulous company who provide products which help people to manage their continence needs.

They need someone who has experience in care/support work to help run their Helpline, which is an impartial advice line and sampling service for Patients and Healthcare Professionals to help find the most suitable product/solution for the individual to manage their urinary incontinence needs,

In this role you will:

• Proactively manage the incoming/outgoing telephone calls, emails, and online sample requests relating the helpline enquires
• Processing the necessary sample requests accurately and efficiently.
• Play an active role in the sales and marketing of products and services
• Conducting follow up calls and assist with data cleansing, mailings, producing monthly reports, data analysis along with attending exhibitions, which will assist in growing the business

For this post you must have:

• A Healthcare/Support Worker/Care Assistant background with experience in fitting sheaths, emptying and changing/connecting urine drainage bags
• Great listening and confident communication skills
• Experience of using computers
• The ability to work on your own or as part of a small team
• Attention to detail and accuracy is a must when handling private and confidential information
• An NVQ 2 in Health and Social Care would be great!