Conference and Events Coordinator

What is the main purpose of the role?

Reporting to the Sales Office Manager, you will assist the conference and events sales department to co-ordinate and maximise conference and event enquiries and bookings.

Maintain regular contact with clients regarding enquiries for conferences and banquets by telephone, e-mail and in person.

Build strong working relationships with your clients & effectively manage the diary to maximise revenue. You will also actively seek client feedback and sales leads wherever possible.

To use our in-house system for all of your bookings, creating written confirmations & function sheets.

Key Responsibilities and Duties

* Positively approach all sales opportunities in order to maximise sales and revenue by yielding the business in order to achieve the Hotel’s sales plan.

* Consistently deliver an excellent service to all guests and clients making enquiries or bookings at the hotel, with face to face and telephone meetings.

* Respond to any customer enquiry within the guidelines set by the hotel.

* To be fully aware of the Hotel’s facilities and take every opportunity of promoting the hotel.

* Identify sales opportunities for the other hotels in the Group and use the lead referral system to maximise potential business.

* Exercise efficient diary management in order to manage the yield within the conference office.

* Develop and maintain sales information through Opera Sales and Catering following the Company guidelines.

* Produce statistical information as required including weekly forecasting, cancelled, denied or refused business.

* Attend any communication meetings where appropriate to represent the sales department.

* Help host events during busy seasonal times.

* Ensure all conference bills are processed and that they are posted on a daily basis.

* Produce table plans and place settings etc. for events.

* Help manage all administration for Conference & Events Office.

* Liaise with external suppliers ensuring the supply of their goods and services meet the requirements of the clients, and charges are passed on accordingly.

* Help host Fam trips, weddings fayres or any other corporate events to promote the hotel and Group.

* Stay aware of the services and facilities offered by the competitor hotels in order to promote your hotel to its full potential.

The Ideal Candidate

* The ideal candidate will have previous hospitality or conference & events sales experience.

* Excellent communication skills with the ability to liaise with clients and colleagues at all levels are essential.

* You will need great organisational and administrative skills, alongside an eye for detail.

* Ideally, you will also have the ability to work well under pressure and to deadlines and targets, with a flexible and adaptable approach to your work.

* It is also desirable that you have previous experience within the hotel industry and have used Opera before, however this is not essential.