Customer Account Manager

rthirteen are recruiting on behalf of a fast-growing financial solutions provider who offer a niche product to customers on a national scale. Operating from impressive Norwich city centre offices, the organisation is seeking a Customer Account Manager to become an integral addition to their already highly motivated and driven team. The role will act as a dedicated point of contact to customers who have shown an interest in the product, ascertaining their specific needs and assisting with the application process. The successful candidate will be responsible for the management of a caseload of individual customer cases and achieving realistic conversion targets.

Your duties will include:

– Making contact with customers who have shown an interest in the service (inbound and outbound calls).
– Liaising with the customer to provide information about the product.
– Effectively building rapport, ensuring customer feels comfortable to have open discussions.
– Having in depth conversations with the customer to ascertain product suitability.
– Handling customer objections; identifying individual benefits and advantages.
– Managing communications with the customer, via various media, throughout the application process – offering a dedicated point of contact and support.
– Undertaking associated administrative processes to assist with processing customer application.
– Monitoring the progress of each customer, following up with them where appropriate.
– Collaborating with other teams internally to assure smooth customer journey throughout.

You will:

– Be a confident and articulate communicator at all levels, verbally and in writing.
– Have the ability to quickly build trust and rapport with your customer base.
– Be personable and professional and able to advise customer with integrity and honesty.
– Demonstrate a passionate approach in delivering exceptional standards of service.
– Be driven to achieve individual and team targets in a dynamic working environment.
– Have a proven and demonstrable track record of success.
– Have experience working in a fast paced, customer focussed environment (face to face or phone).

The organisation places strong emphasis on customer service and consumer fairness which is reflected in the role of the Customer Account Manager.

This is a full time position working 40 hours per week. Monday to Friday, one week 8-5 / one week 11-8. Occasional, (maximum 1 in 2), Saturdays must be worked 9-12 and will be paid at time and a half. Additional overtime is available, payable at time and a half.

The business offer a Salary: £26,000 (DOE) plus potential of an additional £3000 bonus. Benefits include contributory pension, healthcare package and 21 days holiday (plus bank holidays) increasing incrementally to 25 days.

Please note: due to the company operating within a regulated environment, you must have a clear credit history. You must be able to provide your address history for the past five years, and a credit search will be carried out prior to commencement in employment.

How to apply:

To hear more details about this fantastic opportunity please email your CV to Rebecca Headden -Business Partner at rthirteen recruitment.

About rthirteen:

Powered by our principals – we link individuals with opportunities to fulfil their potential, and introduce client partners to associates to aid their business evolution. Contact us, for a completely confidential chat. rthirteen, clever recruiting which makes a difference.

Due to the high numbers of applications we receive for advertised vacancies, if you do not hear from us within 5 working days, please assume that your application has been unsuccessful for this opportunity. rthirteen will retain your details, and contact you with any other forthcoming opportunities which we feel may be appropriate.

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