Helpdesk Technician – 1st Line / 2nd Line / 3rd Line Support

*Experienced Helpdesk Technician – 1st to 3rd Line Support*

*25k to £35k – Feltham*

Key words – Senior Helpdesk Technician, Windows Server: 2003, 2003R2, 2008, 2008R2, 2012, 2012R2, Small Business Server editions, Microsoft Active Directory, MS Active Directory, Windows desktop: XP, Vista, 7, 8, 8.1, TCP/IP, Routers, Firewalls, Antimalware. 1st Line Support, 2nd Line Support, 3rd Line Support.

Our client is a long-established, busy, and growing, provider of B2B IT support. Offering a fast, friendly and flexible service, with a reputation for excellent levels of customer service, the company is looking for an Experienced Helpdesk Technician at their Feltham base.

This role is very varied, with the right person requiring well rounded and wide-ranging IT support skills, from 1st line and 2nd line support to 3rd line support. You will be required to perform a multitude of tasks from basic malware clean-ups to on-site Server deployments. You will need excellent troubleshooting skills and have the ability to multitask and work well under pressure. Excellent communication skills are essential.

A clean driving licence would be an advantage, although outstanding candidates without transport will also be considered. The role will be approximately 75-80% office-based and 20-25% visiting clients at their sites.

The Helpdesk Technician must possess the following skills and qualities:

* At least 3 Years support experience with the following technologies:

* Windows Server: 2003, 2003R2, 2008, 2008R2, 2012, 2012R2, Small Business Server editions.
* Microsoft Active Directory.
* Windows desktop: XP, Vista, 7, 8, 8.1.
* TCP/IP including a good understanding of Routers and Firewalls.
* A solid understanding of computer hardware.
* Antimalware technologies.

Experience with the following technology would be an advantage:

* Max OSX.
* Mac Hardware.
* iOS.
* Android.
* Blackberry technologies.
* Exchange 2003, 2007, 2010.
* vSphere.
* Citrix XenApp.
* MS SQL Server 2005 >

Salary and reward package:

* Salary range £42,000depending on skills and experience.
* 28 days holiday (including statutory).

Key words – Senior Helpdesk Technician, IT, Diagnostics, Helpdesk Engineer, Support Engineer, Desktop, Windows Server: 2003, 2003R2, 2008, 2008R2, 2012, 2012R2, Small Business Server editions, Microsoft Active Directory, MS Active Directory, Windows desktop: XP, Vista, 7, 8, 8.1, TCP/IP, Routers, Firewalls, Antimalware, Max OSX, Mac Hardware, iOS, Android, Blackberry, Exchange 2003, Exchange 2007, Exchange 2010, vSphere, Citrix XenApp, MS SQL Server 2005 >, 1st Line Support, 2nd Line Support, 3rd Line Support.