Customer Service Counter Supervisor

Are you an experienced Customer Service Counter Supervisor with strong management skills dealing with Customers face to face and you looking for your next exciting opportunity? If so my client may have the right role for you!

This position would suit someone who has been a Customer Counter Supervisor from a Post Office, or building merchant. It would also suit someone who has previously been a Senior Receptionist.

My client is looking for a new Customer Service Counter Supervisor to join them on their department.

To apply for this role you will have the following skill set:
Proven customer services experience where you have previously Supervised or been a Team Leader working with Customers on a face to face basis
Proven people management skills and leadership and motivational skills
Have good operational understanding and experience
Must be smart and professional at all times
Proven communication skills with internal teams, and Customers or external services
An understanding of the jewellery trade would also be a benefit

The main purpose of the job will be for you to be responsible for the team, the area and the running of the Customer Services Counter within my clients department.
The customer services area deals with all Customers leaving and collecting goods for any of the divisions in my clients office, and their goods.

This is a very hands on role and you will be involved heavily in the day to day operations.

The key points of the role are:
Recruitment of staff for the area
Succession planning for the area
Performance management for the area
Capacity planning for the area
Be responsible for training, holidays, return to work interviews, pass outs, disciplinaries, supported by HR if required for the area
Manage the staffing cover of the area with the team
Collect daily/weekly numbers as required by the business
Control consumable ordering for the area
Ensure the security of goods waiting collection and received from Customers specifically
Ensure the security and checking of goods collected abides by company rules
Liaise with the Production Co-ordinator with any Customer issues or enquiries
Ensure the team can deal with all Customer enquiries at the Customer services Counter
Elevate complaints to the Production Co-ordinator
Ensure collections and drop offs are smooth and queues are avoided within company guidelines