Customer Services Assistant (Housing)

We urgently require an experienced Customer Service Assistant with experience working in a local authority’s housing team.

The ideal candidate must have:

* Knowledge of administration systems, databases and processes
* Experience of handling customer enquiries, resolving queries face to face, on the telephone and in writing
* Experience of carrying out routine and repetitive tasks whilst maintaining a high standard of work
* Collaborating and Team working: Demonstrates commitment to colleagues, team objectives and collaborative working opportunities

Duties includes

1) To investigate and respond to service requests, email, telephone queries and reception queries

2) To undertaking tenancy visits, viewings, estate walkabouts, undertake sign-ups of new tenants, including verification of documentation and arranging new tenant visits and progressing cases of unauthorised occupations, squatting and decant cases.

3) Draft responses to general correspondence and investigation of Complaints and
Local Government Ombudsman enquiries

4) To provide general administrative support to the Area Team including repairs administration, preparing papers for scanning, photocopying, servicing meetings, sending and receiving faxes and emails, logging, acknowledging and distributing post