Housing Assistant

To provide an effective and high quality administrative support service. To assist and support staff and managers in providing a high quality, effective and efficient housing management service.

Handle general enquiries and give assistance and information to members of the public by telephone, at the customer service counter or at the homes of customers

Use IT systems effectively including typing and word processing documents.

Assist in checking and processing invoices.

Deal with incoming and outgoing mail including e-mails to the Housing Team in-box, and distribute or circulate as required.

Arrange appointments and assist with arranging meetings.

Set up and maintain filing and archives as required.

Provide full administrative support to Housing Officers, including the typing of letters and filing.

Enter information on to computer systems to ensure all records are accurate and up to date

Retrieve and work with such information as required.

Assist in ensuring that void properties are quickly and effectively let. Receive and pass on keys, issuing receipts and updating records accordingly.

Liaise closely with the Repairs team and external contractors to ensure speedy turn around of void properties