Customer Service Administrator

Salary: £28,580 per year

New Business Customer Support Executive & New Business Administrator (x 2 Positions)

• Cardiff City Centre
• Full Time, Permanent
• Monday – Friday, 8.30am – 5pm
• £ Salary Dependent upon Experience
• 23 days annual leave + 8 Bank Holidays

Aspire Recruitment Services are proud to work in collaboration with a multi-award-winning law firm with practices situated throughout South Wales. As one of the longer established firms, they combine a fresh and friendly modern approach underpinned by traditional values. Their offices are comfortable, contemporary, and well equipped, providing a friendly and approachable vibe to internal and external customers alike. They are committed to professional growth and reward their colleagues with structured training and genuine opportunities to develop.

Due to continued growth, there is a requirement for 2 ambitious and highly motivated candidates to join the New Business Team, located in their Cardiff Head Office. As a business, this firm proudly offers opportunities for those with an abundance of passion, enthusiasm and commitment. As such, applications are welcome from those who are motivated to commence and progress their professional services career. These are unique opportunities where personality and potential are valued far more than defined experience.

Supporting the New Business Team, you will provide timely, informative and efficient service to those customers making their first initial contact with the firm. Responding to incoming customer enquiries received via the telephone, email, website and from third party introducers, you will provide the highest levels of service-excellence upon which the firm prides itself.

New Business Customer Support Executive

• Responding to customer requests for information received via phone, email, website and third-party referrals

• Presenting verbal and written quotes in respect to conveyancing services
• Following up on web / email-based enquiries
• Converting incoming enquiries into confirmed instructions
• Utilising an internal case management system
• Maintaining and updating the CRM system to ensure that contact details and customer contact is accurately recorded.
• Support the Head of Department implementing the firms’ sales and marketing strategies
• Identify opportunities to upsell and cross-sell the firms’ services
• Utilise the internal CRM and data capture methods to create targeted marketing campaigns, with support from the Head of Business Development & Marketing
• Conduct Market Research & Competitor Analysis to better position the firm within an evolving market
• Collate and interpret client feedback to consistently enhance the customer experience

New Business Administrator

• Opening Client files
• Sending out ‘Welcome Packs’
• Maintaining and updating the CRM system to ensure that contact details and customer contact is accurately recorded.
• Undertaking all administrative duties as required by the New Business Team
• Answering calls, taking messages and providing advice and information where appropriate.

Skills, Experience & Qualifications:

To be considered for either of these roles, you will have a good level of numeracy and literacy. You will be a confident ICT user with the ability to maintain an internal CRM system. You will have a sound academic record and be passionate about service excellence. Most importantly, you will be enthusiastic to learn and committed to the journey. You will be attentive, receptive to training and able to adapt quickly to the demands of the role. You will be a strong communicator with the ability to work within a team environment, providing customer service and administrative support in a manner which is polite, professional and in keeping with the firms’ exacting standards.

In return, you will be provided with a unique opportunity to commence and progress your career within a firm committed to continuous professional development. Working within the New Business Team is an excellent opportunity for someone passionate about customer service, sales and account management, marketing and business development, or for someone seeking to pursue a career as a Legal Administrator.

Aspire Recruitment Services Limited is acting as an Employment Agency in respect to these vacancies.