CRM Analyst / Developer Dynamics

Microsoft Dynamics, CRM Systems Analyst

My client are a global leader, a telecoms power house with brand new offices in the city. Offering a state-art environment, free onsite gym, subsidised canteen, fantastic base and large BONUS and benefits package. With a large contract on board to fulfill my client are very busy and well placed to sail through the recession. This is a first rate place to work. 

Primary Purpose of the position

Reporting to the Senior Manager of Business Applications Delivery as part of the BSS Application Development Team located at the headquarters in London. The primary focus will be the design and development of Customer Relation Management (CRM) components of the Business Support Systems.

The BSS Application Development Team is part of the Group IT division which is responsible for providing office and business systems to the worldwide workforce. Group IT has two main data centres in London and St. John’s, Canada with the majority of staff located at these centres.

Key Responsibilities

• Develop an understanding of my clients business in order fully understand the business requirements and ensure the system is developed in a way that compliments the business and technical strategies.
• Develop and maintain an in-depth understanding of the current key CRM systems.
• Work with the IT architecture team to develop the CRM strategic roadmap.
• Analyse business and architectural requirements and develop system requirements specifications.
• Create and maintain technical design documentation.
• Carry out system development and/or provide technical lead for 3rd party development teams.
• Develop and maintain an understanding of the other key BSS components such as Billing and Network Provisioning interfaces.
• Provide expert knowledge to the application support team to assist with defect resolution.

Essential knowledge and experience

• Significant experience in a CRM application development role.
• Proven experience in a system analysis role.
• Experience of Microsoft Dynamics platform
• A sound understanding of Oracle and SQL.
• An understanding of Unix.
• Exceptional communication and people skills.

Desirable knowledge and skills

• Experience of mobile/telecommunications industry.
• Understanding of Order Capture and Case Management functionality.
• Knowledge of a leading Billing system.
• Knowledge of Oracle PeopleSoft CRM