Customer Service Advisor

One of the world’s leading and best known financial services businesses are looking to recruit Customer Service Advisors as it continues to grow its Sunderland Office. Working in a highly progressive business environment, you will be part of a dynamic, customer focused team of customer service advisors. The company have built a reputation for building long lasting relationships with its customers and clients as well as creating a supportive, high energy environment for its employees.

Successful candidates can benefit from a highly competitive salary, excellent training opportunities and the chance to grow and progress throughout their career with the business. As well as offering career development the company also offer further extensive employee benefits including pension and healthcare schemes, child care vouchers and fantastic social events throughout the year.

As a Customer Service Advisor you will:

* Deal with a variety of inbound customer service enquiries, showing understanding and providing solutions
* Listen, probe and analyse enquiries to determine the underlying needs of the customer
* Communicate in a prompt, polite and clear manner
* Ensure that the customer is always put first, aiming to get it right first time, every time
* Address any issues of conflict or complaint
* Identify when issues need to be escalated and follow procedures to ensure this is done effectively
* Work closely within your team supporting and helping colleagues to achieve their best
* Be professionally focused in order to achieve targets

The ideal Customer Service Advisor will have the following skills and experience:

* Previous experience within a Call Centre is desirable, however, bright, articulate candidates from other customer service backgrounds will be considered
* Good communication skills – the ability to explain information simply and clearly whilst building a strong rapport with customers
* Excellent listening skills and the ability to identify the customer issue, adapting approach accordingly
* Ability to multi-task, handle volume calls efficiently and think on your feet
* Be customer-focused, positive and have a professional attitude
* Confidence, drive and an outgoing personality
* Flexible approach to working hours
* Keyboard and PC literate, MS Office skills

The contact centre offices are open between the hours of 8am – 10pm, Monday to Sunday. Customer Service Advisors will be asked to work 35 hours a week on a rotational shift pattern across these times including evening and weekend work.