Customer Service Administrator

Our client based in Erdington are looking to recruit a Customer Service Administrator to join their team. This role is based on expansion within the company and they offer excellent benefits including 25 days holiday plus Bank Holidays

This role is a 12 weeks temporary to permanent – £26,000 per year

Duties include:
• Resolving queries from the inbound customer service team
• Query resolution from other internal departments
• Ensuring the shift manager has adequate cover on all shifts
• Ensuring that all agents arrive on time for their shifts
• Running daily reports
• Providing business information
Successful candidates must have:
• Previous experience working within a similar role desirable
• Excellent communication skills – both oral and written
• Strong organisational skills and be able to prioritise workload
Benefits include:

25 days plus Bank Holidays, Free Parking, Kitchen Facilities

Salary:

£ 16,000

Hours of Work:

39 hours a week on a rota system:

1:00 pm – 9:30 pm ( 8:30 pm finish on a Friday )

Please note; due to the high volume of CV’s we receive if you have not had a response to your application within 5 working days please assume on this occasion you have not been successful.