Weekend Helpdesk Operator

My client, based just outside Amersham, is looking for a Weekend Helpdesk Operator to work Saturday and Sunday 10.00am until 6.00pm.

The role:
Taking incoming client and supplier calls within target.
Taking incoming tenant calls relating to any aspect of the Property
Logging new works orders with key suppliers, verbally and via bespoke web system.
Liaising with client and supplier to ensure completion within SLA
Updating and communicating with the client to ensure they are updated promptly and efficiently through to completion of the job
Keep the system updated at each stage of a purchase order, working closely with key assigned suppliers or regions to ensure KPI’s are hit
Providing a thorough and full hand over to the Helpdesk Operative taking over the shift on anything left to be picked up
Ensure Risk Assessments and Method Statements are returned where required and approved by the client before attendance to the job
Reporting complaints to the Helpdesk Manager to be picked up the following day
Managing and monitoring the Homepage on the portal, logging new instructions raised, checking quotations submitted and picking up all messages
Managing and monitoring the various client email box’s and dealing with any emails sent across to this mailbox
Completing job and quote chases for all active jobs and quotes and recording this
Ad hoc data entry admin work sent across by the Helpdesk Manager to action
Report errors on the system to Helpdesk Manager
Report mistakes to the Helpdesk Manager quickly to ensure resolution
Report poor performance of the contractor to the Helpdesk Manager and Operations Manager
Provide recommendations of improvements to the system or otherwise to the Helpdesk Manager

The Candidate:
Excellent communication, interpersonal skills and telephone manner
Self motivated with ability to work on own initiative
Effective problem solving and organisational skills
Able to work well as part of a small team
Possess the ability to remain calm under pressure and not react adversely to customer or suppliers
Excellent command of the English language written and verbal
Experience in using Microsoft Office – particularly Outlook, Word and Excel.