IT Service Desk Analyst – 2nd Line
Full job description
Apache Associates
Salary: £34,800 per year
IT Service Desk Analyst – 2nd Line – Stevenage – £34,800 pa
Our client based in Stevenage is looking for an experienced 2nd Line Support Analyst to join their expanding team.
You will be responsible for:
* Responding to Service Desk tickets that have been escalated from the 1st Line Service Desk Analyst
* Build, install, configure and fix IT equipment in the offices and warehouses (e.g. PCs, telephones, mobiles, printers, label printers etc).
* Deliver exceptional levels of customer service while solving the problems
* Work with other members of the IS department for support and to resolve issues
* Conduct regular trend analysis of tickets, with recommendations for training, operational / technical change.
* Produce root cause analysis reporting following any P1 or P2 incident
It is expected that you will have at least 2/3 years recent IT Service Desk experience at 2nd line. In addition you will have strong Active Directory, Windows and email administration skills along with TCP/IP and LAN / WAN and WiFi knowledge. You will also have Incident and Problem management skills from root cause to resolution.
Due to the number of candidates responding we can only reply to those matching the above criteria.
To apply for this job please visit definitejobs.co.uk.