Senior Customer Support Representative

Salary: £26,000 per year

The Senior Customer Support Representative opportunity: Have you an eye for detail, are able to listen, respond professionally, solve problems and deliver the best solutions through your team?

Can you be a role model to drive success and high performance standards across the internal Sales team?

You will be a confident communicator who is responsive and personable, able to ensure the brand is held in high esteem through providing an excellent standard of customer service.

What you will be doing as the Senior Customer Support Representative:

* Effectively handle incoming calls and emails, processing orders, quotes, returns to dealing with enquiries and requests

* Proactively manage and anticipate customer needs using a flexible approach to ensure all orders are completed daily

* Assist the global purchasing and logistics team, provide functional cover for the returns coordinator during holidays

* Utilising the ERP/MRP system, produce weekly reports for department KPI’s and contribute to continuous improvement projects

* Be a leader in the team, mentoring and providing support to team members with their challenges and development

* Be a company ambassador through problem solving, making informed decisions, handling any complaints to successful conclusion

Skills and qualities required for the Senior Customer Support Representative:

* Customer facing experience with a passion for delivering great service

* Strong written, verbal and interpersonal skills – you’ll be a great communicator

* Attention to detail, organised and have initiative in using your problem solving skills

* A leader who can multitask, time manage and prioritise to achieve targets and company objectives in a team environment

* Good all round skills with Microsoft packages and the ability to quickly learn new systems and processes. Previous experience using an ERP / MRP system desirable

* Physically able to lift, pack and unpack consignments up to 25kg during cover periods.

About the company: Bucking the economic trend, this engineering manufacturing business is expanding, bringing on new products and people, so a great time to be joining them. As the Senior Customer Support Representative you’ll to positive minded, goal driven and a strong team leader focussed on continuous improvement for the team. Career progression is supported with training and personal development.

Actively interviewing and ready to hire immediately so send your CV NOW (closing date 26 March) using the links provided or contact Deborah

Salary and benefits: ££to attract only the best with excellent benefits package including pension, healthcare, life cover, income protection, childcare vouchers, bike or season ticket loan, and more

Hours: Monday to Friday with rotating hours each month of 09:30 – 18:00 and 08:00 – 16:40.

You must be eligible to work in the UK to apply for this role.

Estrata Recruitment (DB Recruitment Solutions Ltd) is acting as an Employment Agency in relation to this permanent vacancy. We are committed to equal opportunity and diversity. We will hold and use your data for recruitment purposes and in accordance with our privacy policy, a copy of which is available on our Estrata Recruitment website