Systems & Technology Assistant

Salary: £26,000 – £28,800 per year

An excellent opportunity has arisen for a proactive and passionate individual to join us in the capacity of Systems & Technology Assistant. The purpose of this role is to provide direct first line support to end users for all hardware, software and systems at SEM whilst suggesting ideas to improve our products and processes in order to drive efficiencies and minimise ongoing costs to the business.
At SEM, we design and manufacture high performance electrical industrial motors. Established in 1914, we are justifiably proud of our heritage and history. People are at the centre of everything we do and we all share one common goal; to provide the best quality products on time to our customers.
Flexible, lean and innovative; we’ve heavily invested in modernising our manufacturing capabilities in pursuit of technical excellence. We’re on a journey of continuous improvement and it’s for that reason that we are looking for talented people that can support us with this. A career with SEM can be hugely rewarding; we will provide you with as much support and guidance as you need, whilst giving you the autonomy to make the role your own.
Responsibilities include:
* Providing first line service support to customers (including but not limited to PC hardware, printers, network cables, Windows, MS Office applications and internal systems such as MES and ERP)
* Maintaining technology and software by carrying out user acceptance testing (UAT), user updates and routine maintenance
* Support computer users by ascertaining individual needs, ensuring applications and facilities meet user and project requirements. Provide training, support, advice and feedback as and when required.
* Responding to issues raised via the SEM ticketing system
* Working closely with peers in the UK and Germany to ensure the smooth running of core applications; identifying areas for opportunity and enhancement.
* Maintaining the configuration database (CMDB) to ensure that all assets are assigned and accounted for
* Supporting in the delivery of personal and team projects and suggesting ideas for improvement
* Training end users in the day to day use of information systems
* Participate and support in continuous improvement activities
* Collecting and analysing data; providing teams with meaningful and insightful data analysis in order to support continuous improvement
Our perfect Systems & Technology Assistant would have:
* Demonstrable experience of working in a similar role, ideally within a manufacturing environment
* Experience of working with Windows 10 and MS Office (essential). TCPIP and Ethernet (desirable)
* Working knowledge of QlikView or similar Business Intelligence software (desirable)
* The ability to deliver value added results and make informed decisions
* Team spirit; collaborates and shares expertise with others.
* Excellent problem solving skills, and attention to detail
* A positive mind-set; successfully manages projects from concept to completion
* The ability to challenge the norm and bring ideas to fruition
* A proactive, pragmatic and flexible approach with the ability manage a heavy and diverse workload
* A can-do attitude with a patient and understanding approach
* A focus on the customer experience; able to provide a responsive service.
* A polite phone manner and strong written skills
* A passion for excellence
Qualifications
Educated to degree level. A STEM related qualification would prove advantageous
What SEM can offer you:
A competitive reward package, Excellent learning and development opportunities, 25 days holiday per annum plus eight bank holidays, Pension scheme, Life Insurance, Health and wellbeing initiatives, Innovation incentives, Travel discounts and free onsite parking, Subsidised staff restaurant, Social and seasonal incentives, Early finish on a Friday
The hours you would work
Monday to Thursday, 7.30am-4.15pm. Friday, 7.30am-12.30pm or 4.15pm