Part Time Call Centre Operatives

Are you looking for a rewarding role where every call is different? Can you remain calm and assertive in challenging situations? Do you have previous recent experience within a customer service or telephone based position?

We are recruiting to fill a number of part time positions with start dates in November.

The role involves handling incoming calls from members of the public and health care professionals. These may be from people who are in a potentially life threatening situation and you will be required to follow guidelines and procedures, to actively listen, make decisions, and advise people appropriately as to what action they need to take.

You will have excellent customer service skills, and be confident and assertive, and be able to remain calm under pressure. You will be required to treat patients with empathy, dignity and respect. You will also be required to use a number of computer based systems, so keyboard skills are essential.

We are looking for caring and committed people to work between 14 and 20 hours over the weekend between 7am and 7pm at contact centres located in Newcastle and Hebburn. You will also be required to work public and bank holidays as these can be exceptionally busy times. Shift patterns are provided 4 weeks in advance.

Full and comprehensive training will be provided (training is full time, Monday to Friday) and there may be the opportunity for these to lead to a permanent role.

Due to the nature of the work successful applicants will be required to complete a DBS check.