Weekend Administrator

We are a medium-sized award winning central heating company based in Kenley, Surrey, who are looking for a weekend administrator to answer emergency calls in our busy contact centre.

Previous experience of call handling and working within a call centre environment would be beneficial.

Hours are Saturday and Sundays 8.00 am – 5.00 pm

JOB OVERVIEW: To handle incoming calls with a high level of customer service allocating and rescheduling engineers as necessary.

Key responsibilities:
•To promptly answer incoming calls in an enthusiastic, courteous and efficient manner.
•To book or reschedule appointments by way of allocating the correct engineer.
•Correctly input works orders received via e-mail or our works order dashboard.
•Resolve queries where possible.
•Be clear in communicating information to both customers and staff.
•Be positive in working as part of a team.
•Keep a good level of attendance and time keeping.

•Key attributes:
•Good standard of keyboard skills and basic knowledge of windows software, especially outlook.
•Positive attitude to work.
•Highly motivated and enthusiastic
•Excellent customer service and communication skills

We are an Equal Opportunities Employer.