Customer Service & Sales Administrator

Due to continued development we have an opportunity with our client for an experienced Customer Service & Sales Advisor. The successful candidate will have 3 years minimum experience in a similar position and will be required to do the following:

Key duties & responsibilities:

Front line sales admin support
Dealing & responding to customer complaints in a timely and efficient manner
Accurately and consistently recording complaints into our customer relationship management system
Acknowledging customer complaints, both written and verbally
Working closely with other departments to find a resolution to the complaint in a timely and efficient manner
Reporting on complaint analysis and corrective actions
Communicating and informing customers of delivery lead times
Working within an existing sales admin team and providing cover/support where required
Administrative support to the production team as and when required.
Reporting to the Sales Office Manager

Requirements:

Excellent communication and interpersonal skills
Excellent telephone manner
Strong IT skills
Attention to detail and a high level of accuracy
A strong team player with a flexible, can do attitude
Complaint handling experience
of working on Sage is desirable, but not essential.

Benefits:

£26,000 per year
4 weeks holiday + statutory days
Free on site car parking

Due to the high volumes of applications we are currently receiving, unfortunately we are only able to contact candidates who are successful in progressing to the next stage. If you have not been contacted within 7 days of your application, then please presume that you have not been successful on this occasion.