Membership Manager

Salary: £48,000 – £60,000 per year

03089 Membership Manager Moreton in marsh £48,000 – £60,000 pa

We are seeking an experienced and highly motivated Membership Manager to join the management team to help build the business for the future of health and fitness.

Full time contract, based on 40 hours per week, very competative salary plus commission.

Responsibilities

Reporting directly into the Director of Wellness you will support in the opening of the Club and day-to-day member recruitment and retention. With one direct report your pivotal responsibilities will be:

To achieve or exceed individual sales goals and renewals by pre-planning with strategic outreach, in-club lead generation and securing member referrals.

Maintain a constant presence in the Club, ensuring an outstanding member experience is always delivered.

Welcoming all new members where possible and to provide support to potential and current members

Member inductions with new and prospective members

To be an ambassador of The Club and be knowledgeable of all services and facilities, ensuring the Membership Assistant and Front of House are fully trained.

Responsible for generating leads, touring prospective members, and closing sales.

Keep abreast of key competitors and trends to compare facilities and offerings.

Have the ability and confidence to build rapport and lasting relationships with prospective and current members in order to build a strong referral base and retain members.

Support in the planning and hosting of Club events and workshops for lead generation

Promote other wellbeing services in collaboration with the Bamford Wellness Spa (massage, meditation, Pilates, and yoga).

Assess department revenue & budgets and complete monthly revenue/commission reports. Review and report to Director of Wellness.

Create and implement sales strategies with direction from the Head of Membership and Wellness Director.

To drive and maintain systems/membership database for dealing with initial sales enquiries and/or member visits.

To be responsible for the administration of membership paperwork and to ensure that it is processed accordingly.

Gather member feedback and collate feedback report on a daily basis.

About You

2-3 years Membership/Sales experience in a luxury Leisure/Hospitality environment

Experience of building and delivering successful Membership plans

Experience in networking and brokering of new relationships is essential

Have commercial drive and enthusiasm to find a way to hit targets.

You’ll need to show excellent verbal and written communication skills, along with a passion to deliver a first-class service to our members.

Results driven and confident communicator

Excellent time management and organisation skills

Good analytical skills and confident in excel

The ability to think outside the box and be a self-starter is essential for this role.

An understanding of the leisure, fitness and hospitality industry with a love of health and wellbeing

Flexible and being willing to work evenings, weekends and holidays (as needed and when applicable).