1st Line Helpdesk Engineer

Our Client is a multi-award winning technology provider of telecoms and IT equipment and services to businesses throughout the UK.

Due to their exciting growth, we are looking for 1st Line Helpdesk Engineer to join their fast paced and dynamic team.

Main Job Description

•To provide an initial point of contact via the phone to all contractual clients, log tickets with SLA’s set and collating all details of the issue.

•Carry out follow up phone calls as directed from colleagues to provide clients with updates or what has been done to fix an issue.

•To provide 1st line remote diagnosis of issues to all contractual clients within their agreed SLA’s using our advanced remote support applications.

•To work with the technical support team to identify problems and assist with solutions.

Main Duties

•Carrying out routine maintenance tasks on client’s machine.

•Handling customer queries.

•Ensuring that helpdesk procedures are followed.

•1st Line Fault finding and diagnosis.

•Providing support to all clients, updating change control and ensuring business continuity.

Personal Attributes

•Excellent telephone manor.

•Good written communication skills.

•Good attention to detail and the ability to complete each task assigned.

•Willingness and ability to embrace change and learn new technologies.

•Resilient, copes well under heavy workloads.

•Strong Customer Service ethos.

•Flexible approach to work.

•Logical approach to problem solving.

•Able to prioritise, manage and track multiple activities and tasks

•Enthusiastic approach and can-do attitude

Technical Attributes

•Qualification to GCSE grade A-C

•Min of 1 year IT helpdesk experience

•Basic Knowledge of networking (LAN/WAN/VPN)

•Basic Knowledge of Desktop operating systems (Windows XP/7/8) including Office Suites.

If this could be the perfect opportunity for you, please contact Solve Recruitment in confidence