1st Line IT Support Engineer

Salary: £26,000 – £28,800 per year

Focus 5 Recruitment are recruiting for a 1st Line IT Support Engineer who will work within an IT Operations Team who are responsible for supporting and maintaining IT systems and for providing efficient desktop support to all business users. The team you will join is responsible for resolving any IT-related faults quickly and efficiently in-line with SLAs, which includes a broad range of queries.

This is an opportunity to take a central role in the IT team of a growing and forward-thinking business. As a 1st Line IT Support Engineer, you will have the opportunity to learn and grow in an ambitious company with circa 250 staff working on site and remotely.

This is a growing and ambitious business who invest in their staff and can offer training and development opportunities to grow your career in IT Support, infrastructure and security. This is an office-based role in central Manchester.

Requirements for 1st Line IT Support Engineer: –

Duties

• Provide 1st Line Support through our IT Service Desk and IT Support Line.
• Log support requests/incidents into our Service Desk in detail.
• Monitor, track and work on requests/incidents in our Service Desk.
• Monitor and respond to system monitoring alarms.
• Assist the IT Operations team with routine maintenance, tasks, projects.
• Follow Change Control Procedures when planning, executing, reviewing system changes.
• Hardware Support (Desktops, Laptops, Printers, Peripherals etc) 
• Software Support (Windows, MS Office, Internal Applications)
• Telephone Support
• User Administration Support (New Starters/Leavers/Transfers/Desk Moves)

Experience required

• Minimum of 1 years’ experience in an IT Service Desk Environment
• Excellent communication Skills (Over Phone, Written and Face to Face)
• Strong ability to problem-solve and troubleshoot
• Windows 7/10 OS
• MS Office 2010/2013/2016/2019
• Active Directory Administration
• Exchange 2010/2013 Administration
• Windows Deployment / Scripted Installations
• Windows Server 2008/2012/2012r2
• Networking (TCP/IP, DHCP, DNS, LAN, WLAN)
• Office 365 Administration

Desirable

• Office 365 Administration
• Kace 2000 Deployment Tool
• Kaspersky Anti-virus
• Manage Engine Products (Desktop Central, Service Desk Plus, Self Service Plus)
• PRTG Monitoring
• Mimecast
• Windows Server 2008/2012/2012r2
• Group Policy Management

This 1st Line IT Support Engineer is a live role with a key client. For immediate consideration and further details, please submit an application ASAP.