Customer Services Representative (Administration)

Working in a busy office of a leading manufacturer of manual wheelchairs, electric wheelchairs, mobility scooters, wheelchair seating and mobility aids. We have a vacancy for the following;

Aim of Role: To provide front line support to potential, existing and new customers in a way that reflects the Company’s commitment to customer satisfaction and encourages growth
Job Title: Customer Services Representative (Administration)
Responsible To: Administration Team Leader
Hours of Work: 8.30 – 5.00 Monday to Thursday and 8.30 – 4.30 Friday

PRINCIPAL DUTIES:
1 Processing basic to highly complex prescription orders
2 Responsible for a specific territory supporting the Area Sales Manager
3 Handling pricing queries
4 Develop good working relationship with internal customers to ensure effective external customer service
5 General administration
6 Working with a team of Associates to ensure department metrics are adhered to (orders processed, data accuracy etc)
7 Customer focus is paramount
8 Processing credits

MANDATORY RESPONSIBILITIES:
1 Observe at all times the Sunrise’s business code of conduct “Do the Right Thing”.
2 Perform role in accordance with all relevant quality standards and adhere to all relevant processes/policies within the GMS.
3 Ensure compliance with all Health & Safety/Environmental and Welfare requirements.
4 Ensure general housekeeping requirements are adhered to.

SUPPLEMENTAL NOTES:
1 This role at times can be demanding the post holder should be able to work under pressure whilst maintaining quality metrics
2 To ensure the customer experiences the highest level of service a flexible approach to duties must be taken

REQUIREMENTS: ESSENTIAL
Education & Qualifications:Good standard of secondary education
Experience: Two years experience in an administration/ customer services role / Customer facing environment
Equipment Skills: Advanced PC literacy –particularly MS Office, Word and Excel