Administrator

ADMINISTRATOR
REDDITCH
UP TO £18,000
If you are looking to change jobs this year and enjoy administration and manipulating data this could be a challenging new role for you.
This busy and successful call centre needs an analytical and numerate administrator with good Excel skills to review the dialler data and create MI (Management Information) so that calls can be analysed. Using this data they can proactively build new campaigns relating to the customer base predicting the most effective time to contact them.
The key skills needed to be successful are numeracy and keen eye for detail and an ability to assimilate information, interpret then summarise and communicate it clearly. If you have worked in a call centre or contact centre this would be advantageous as you would relate to the need to compile accurate data for the diallers. Also if you have knowledge of OFCOM or OFT regulations this would be useful but it is an aspect of the role they would provide training in.