Service Desk Engineer / IT Technician
Full job description
N-tier Selection Ltd
Salary: £26,000 per year
IT Service Desk Engineer/IT Technician – £20,000 – Warminster
Commutable from Trowbridge, Frome, Warminster, Shepton Mallet, Melksham
We are seeking an enthusiastic IT Service Desk Engineer who will be the focal point of remote support via the Service Desk as well as providing desk-side support and project work as directed.
This entry level role revolves around answering, logging and managing calls related to IT software, hardware and systems; setting their priorities and owning them to resolution.
* Answering and logging all incidents/requests whether received via phone, email or face to face.
* Resolving 95% of incidents/requests coming into the Service Desk owning from inception to completion.
* Create and administer user and email accounts for the companies Active Directory and Office 365.
* Installation, configuration and support of Microsoft Operating systems, Microsoft Office applications and business software.
* An involvement in project work such as upgrades and rollouts.
* Adopt security best practice – Antivirus, Backup/Restore.
* Hardware build and repair including peripherals.
* Maintain and administer mobile phones and their operating systems
QUALIFICATIONS, SKILLS AND EXPERIENCE
* Some experience in IT support, preferably from an IT support desk/helpdesk
* Windows desktop skills
* Knowledge of networks and general troubleshooting
* Hardware repair skills
* Knowledge of mobile phones and their operating systems specifically IOS and Windows Phones
* Exceptional customer service skills
* Excellent written as well as oral communication skills
* Essential to have a current driving licence
This is an exciting opportunity to join an expanding business working in a small team of technical support engineers. We’d like you, the successful candidate to demonstrate a passion for IT and the desire to progress your career and learning with Microsoft technologies. You must be a great communicator with excellent customer service skills and a passion for IT to benefit from this fantastic entry level role.
Please apply with your CV or register via our website (n-tierselection) for a speedy response.
To apply for this job please visit definitejobs.co.uk.