Administrator (IT and Telco Billing)

Salary: £26,400 – £30,000 per year

IT and Telecoms Billing Administrator (Newcastle)

Who are we:

are fast-growing technology business with offices located across the UK. Our aim is to provide high quality business solutions tailored to individual customer requirements.

We are passionate about our employees and looking for highly motivated individuals that want to carve a successful career with us.

Due to our continued success, we are looking for a IT and Telecoms Administrator, who will be responsible for billing our IT and Telco customers in order to meet the agreed annual/monthly billing targets.

IT & Telecoms Billing Administrator – The Role:

In order to keep up with the demands of business, we are seeking an organised, collaborative, and dedicated IT & Telecoms Billing Administrator to join the finance team at our northern regional head office in the Team Valley, Gateshead

Billing our customers on time and accurately is critical to our success. We are looking for someone who really understands how to connect with customers and colleagues to successfully deliver daily billing processes. Ideally with a background in customer service and knowledge of IT and Telecoms, you will know what it takes to make sure the billing operation meets the needs of our customers. The ability to work proactively within the organisation to obtain an accurate billing cycle is critical.

Responsibilities include, but are not limited to:

Adding individual charges for customer’s monthly charges.

Setting up call tariffs for Network and Mobiles.

Responsible for completing customer billing queries with Customer Service Department.

Completing changes to existing customer’s tariffs and accounts.

Managing customer files within the company filing system.

Raising billing queries with suppliers.

Liaising with customers over the phone and written correspondence in a professional and efficient manner.

Dealing with Customer queries and report these to necessary company/department

Updating company customer lists.

Collection of daily & Monthly CDRs and complete full imports

Provide weekly revenue reports

Provide monthly revenue reports

Generation of monthly invoices

Generation of monthly reports

Processing of monthly email invoices and reports and dispatch via email

Export file for Sage (or other accounts package)

Export file for DD processing system

Experience & Skillset:

Strong understanding of telecommunications products and services

Experience in disputing invoices and working with customers to resolve complex service issues

Strong verbal, written communication, and interpersonal skills

Requires knowledge of Microsoft Excel and billing systems

Benefits

23 days (rising by 1 day per year to a maximum of 28 days), plus bank holidays

Stakeholder pension scheme

Healthcare Cash Plan

Death in Service

Cycle to work scheme

Voucher & discount hub