Customer Services Advisor

DX is a leading independent mail, parcels and logistics end to end network operator in the UK and Ireland (Eire) established in 1975, delivering approximately 200 million items in 2014.

DX provides proven next day delivery services for mail, parcels and 2-Man deliveries to business and residential addresses nationwide, for both public and private sector companies. In particular, DX specialises in next day or scheduled delivery of time sensitive, mission critical and high value items for B2B and B2C customers

We are looking for a service orientated person to join our busy Customer Services team. Responsibilities include;

An excellent telephone manner with a confident approach to talking to Customers and colleagues.
Ability to remain focused in a pressurised environment.
Accurate, speedy computer/phone input skills with knowledge of Microsoft programmes.
Carry out outbound calls to update or resolve customer queries.
Work as part of a team to ensure Great Customer service delivery every time.