Customer Service Team Leader

MMP Consultancy is seeking a Customer Service Team Leader to work with a North West London based ALMO. An exciting opportunity has arisen for an excellent candidate to lead in the management of the Customer Service team. This is an immediate requirement on a temp to perm basis.

This expanding and inspiring housing provider offers a friendly environment to work in as well as a policy of internal promotional opportunities. Reporting to the Head of Property, the Customer Service Team Leader will have worked in a management/supervisory capacity with the ability to work well under pressure, to strict timescales and have excellent management and leadership practice.

Duties and Responsibilities:
• Managing a team of Customer Service Officers
• Weekly KPI reporting
• Liaising with departmental managers and external agencies
• Overseeing and coordinating the scheduling and onsite delivery of responsive repair, planned maintenance and out of hours emergency service
• Problem solving and decision making, including complaints handling

Ideal Candidate:
• Demonstrate first class management and leadership experience within customer service with the ability to motivate and manage difficult people
• Be an excellent communicator, self-motivated to ensure the smooth transition of programmed works
• Available to start immediately