2nd Line Engineer

Salary: £32,400 – £36,000 per year

Lynx Recruitment are working with an IT Managed Services Provider with growth plans and are looking for a 2nd Line Engineer to join the business who want development and progression.

The successful candidate will have a good troubleshooting knowledge of Microsoft Windows Desktop Operating System’s, Microsoft Office along with basic networking skills including TCP/IP and DNS. Desirable skills will include Office 365 Admin, and general networking and printer knowledge.

Please Note: You will be based in the Office 1 day a week and the shift hours of work are as follows: 08:00 – 16:30 Early Shift 09:00 – 17:30 Mid Shift 10:00 – 18:30 Late Shift

Responsibilities will include:

• 1st Line support for Windows Desktops, Laptops, hardware and software
• 1st Line support for Office 365 Admin (User Accounts / Licenses / Permissions / Apps).
• Writing / Updating User and System Documentation • Working on SLA based technical support calls

Key Skills of the Support Engineer:

• Strong verbal and written communication skills.
• Excellent customer service skills with the ability to demonstrate a professional, respectful and proactive approach to customer service.
• Ability to prioritise work and work to deadlines.
• Ability to multi-task.