Desktop Support Engineer / 2nd Line Support

Desktop Support Engineer Required!

Desktop Support Engineer / 2nd Line Support / Windows XP, 7 & 8 / MS Office 2007-2013 / Office 365 / Endpoint Security / ITIL / Must Hold UK Driving License / Permanent / Located in Reigate / £25,000-£30,000

Capita have a fantastic opportunity to work for a FTSE 50 company, located in Reigate, with various travel to other sites across the south East. This position is a permanent opportunity and requires someone to join their team in April.

Responsibilities to include:

Take ownership of queries, incidents and service requests assigned to the Desktop support queues and follow departmental and Capita procedures for fault resolution.
Complete approved work requests within the agreed SLA – target to consistently resolve 90%+ calls within SLA, aiming for 98%.
The installation, configuration and on-going usability of desktop computers, peripheral equipment and software.
Provide user data and application recovery.
Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software faults.
Familiarise users on basic software, hardware and peripheral device operation.
Work with vendor support contacts to resolve technical issues within the desktop environment.
Escalate issues to the relevant person/team, when appropriate, in order to resolve issues within SLA.
Operates within and enforces Capita desktop standards and guidelines.
Performs work in compliance within specified warranty requirements and liaise with warranty suppliers to effect warranty repairs.
Purchasing of authorised hardware and software through the Capita ordering system, adhering to the purchasing procedures.

Essential Skills:

Minimum of 2 years Desktop experience.
Windows XP, Windows 7, Windows 8.
Microsoft Office 2007, Office 2010, Office 2013, Office 365.
Endpoint security – encryption and USB.
ITIL Foundation.
Good understanding of IT infrastructure solutions
SLA management.
Incident, change and service request processes.
Desktop/Laptop recovery.
Desktop/Laptop Hardware maintenance.
Full UK Driving License and own vehicle
Outstanding customer service skills is essential for this role

Qualifications:

MCTS certification, or similar would be desirable.
ITIL FoundationShould you feel that you hold the above experience and you are looking for a new and exciting challenge with fantastic a career opportunity, then please submit your CV today for immediate consideration.

Capita IT Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.

Capita IT Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.