Service Desk Analyst

Service Desk Analyst

An opportunity has arisen in the IT Department for a Service Desk Analyst reporting directly to the Service Desk Manager.

Our client is a successful, privately owned distributor of converged IP solutions, offer networking and IP security products both nationally and internationally.

Responsibilities:

* Provide first level IT support for all staff at all sites for hardware, software, telephony (fixed and mobile) and data connections.
* Set up of PC and Laptop equipment to the Company Standards
* Maintenance of Active Directory, Enterprise and other user accounts
* Basic administration and operational duties for iSeries and Netw­ork Servers

Skills:
* Previous experience in an IT Support Role
* Working Knowledge of Windows Desktop operating systems, Microsoft Office, LAN, WAN & VPN Technologies.
* GCSE or equivalent in Maths and English Language and/or English Literature/good numeracy/literacy skills

Package:

* £25,000 – £30,000 + training + benefits

Location:

* Birmingham

Reference:

* ZCLRuMEh