Customer Service / Inside Sales
Full job description
Logistics Recruit UK
Salary: £26,000 – £28,800 per year
My client, a leading logistics provider, is looking to recruit a Customer Service Operator/Inside Sales to join its team in Avonmouth. Because of the location of this role, you will need to be a car owner/driver.
Role: Customer Service Operator/Inside Sales
Location: Avonmouth, Bristol
Hours of work: Monday to Friday 9 am – 5.30 pm
Salary: £26,000 – £28,800per yeardependent upon experience
Position Summary:
Working within our Customer Service team you will be responsible for the ongoing management of the existing customer base, focusing of the service provided, retention and customer spend. This is a hybrid position of internal sales and customer service.
This is where you come in:
You will need a good telephone manner, ideally come from a freight background and be able to proactively deal with situations & problem solve.
Our Ideal Person:
* Strong, confident personality with an internal sales background and/or customer service background.
* Time management skills are essential as are communication (face-to-face and over the phone) skills.
* The ability to prioritise and to work under pressure of workload and within a targeted environment.
* A good head for numbers is required.
* At least 2 years Commercial Office experience preferred
* Excellent communicator and dedication to excellent customer service
* A desire to improve the Gross profit margins.
* English and maths at GCSE level C or above are essential.
In this role, you will:
Receive inbound calls from your client base and dealing with their calls correctly in order to satisfy the customer’s needs.
* Make outbound calls to your client base to understand what consignments they may have and quoting & booking/managing on their behalf.
* Prepare quotations, maximising the gross profit earning potential for each consignment.
* Refer any complex issues or requests to your line manager, ensuring maximum opportunity is extracted at all times.
* Log all activity in the CMS where required.
* Report your figures daily into your line manager.
* Develop the business within your customer base in order to achieve the GP levels required.
* Manage your client base to maintain and develop the business relationship, aiming to become sole supplier where possible.
* Manage all aspects of the Customer accounts, including liaising with internal departments and ensuring credit limits are managed.
What you can expect from us:
Benefits scheme (on successful completion of probation period) -offers and discounts on latest technology, vouchers, gym membership etc.
* The opportunity to develop, progress and work within a global organisation which is rapidly growing.
* A fantastic working culture which promotes excellent work/life balance.
* Working closely with a team of talented individuals with a great work ethic who also love to have fun!
* 24 days holidays, plus 8 bank holidays.
* Contributory company pension scheme.
To apply for this job please visit definitejobs.co.uk.