Sales and Operations Manager

Sales and Operations Manager

In this dynamic and challenging role you will take the lead in coordinating, influencing and leading the sales and operational functions in our fast growing and highly successful business.

Working closely with the Managing Director, you’ll act as the catalyst for ensuring that the sales team meet their goals, project deadlines are achieved and customers receive an exceptional level of service from all aspects the business.

Person Specification:
-You will have 3 or more years experience in a supervisory or management role in a b2b environment
-You can demonstrate a history of delivering on projects, managing sales pipelines and coaching colleagues.
– You’ll also consider yourself to be an exceptional influencer and communicator, with an analytical mind and a drive to get things done.

Core duties:

Sales management
– Daily check in against individual targets
– Weekly report against total company sales targets
– Responsible for total company targets and managed against these
– Regular observations of all sales staff
– Ongoing coaching, feedback and development
– Performance management discussions where performance is below target
– Improvement plans put in place where below target

Operational management
-Management of all weekly 121s
-Performance management discussions where performance is below expectations
-Improvement plans put in place where below expectations
-Responsible for all processes being followed
-Responsible for customer service levels – all SLAs to be achieved
-Responsible for quality of customer service, to be providing ‘in the moment’ coaching and feedback to all staff on customer interactions
-Responsible for interviewing and managing resource
-Responsible for project management of all work being undertaken (new sales and upsells)
-Responsible for ensuring that all customers are informed on an ongoing basis of work being undertaken and that agreed live dates are set and met.

Strategy

-Responsible for the development of tactical sales plans that are short to medium term and focused on target achievement
-Required to pro-actively look to make the company more efficient and look for better ways of working through the use and implementation of best practice principles
-Undertake active market analysis to identify new potential sales opportunities
-In consultation with the Managing Director should produce future strategy papers including 3 year plan and then manage the milestones to achieving this