Customer Service Advisors / Careers Helpline Advisors

x60 Customer Service Advisors/ Careers Help Line Advisor

Based in Newcastle upon Tyne

Temp – Perm

This FTSE 100 company that specialises in public sector call centre outsourcing is a desination employer for customer service executives looking to further their career in national public sector businesses providing help on behalf of charities and government funded campaigns.

Due to a growth in business demands this fantastic call centre in Newcastle is now recruiting 60 customer service executives to work on a full time basis for one of their most prestigious clients providing careers advice to school leavers and adults needing help with either a change of career or advise on helping them match their skill base to the job market.

As a customer service advisor to the careers market you will advising these job seekers via phone, text, web chat and e mail on options for their careers after exiting education or returning back to work after long term unemployment.

The service you are providing is a free and impartial service which aims to provide everyone with the best information, advice and resources which will help them make more effective skills, careers, work and life choices.

Successful candidates will help the public gain positive outcomes in learning, employment, training, apprenticeships and volunteering using a range of multimedia contact channels including webchat, phone, SMS and email.

In order to provide personalised advice, responsibilities will include tailoring information to citizen’s situations, monitoring developments in education, training and employment and raising awareness of support options available to citizens.

Extensive training will be provided to ensure you are in a position to empower and inspire citizens to achieve their career goals.

As part of this companies commitment to professional development all successful candidates will complete an NVQ Level 3 in Information, Advice and Guidance, they will also be provided the opportunity to progress on to an NVQ Level 4 in Information, Advice and Guidance and then a Level 6 Diploma in Career Guidance and Development.

The ldeal candidate will be a graduate or have a level 4 qualification as well as a prove track record in Customer Service, in either a call centre or Retail.

All applicants will need to pass an enhanced CRB check.

This is a fantastic opportunity for candidates that want to make a real difference and use your customer service experience to help people that truly need advise.